These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Heidi Francis ("we/us") makes this website (the "Heidi Francis Website") available to you and any of our services which are accessible on or via the Heidi Francis Website (the "Heidi Francis Service").
These Terms and Conditions govern your use of the Heidi Francis Website and the Heidi Francis Service.
1. Heidi Francis productsProducts as depicted on this website may be vary from time to time due to seasonal changes.
Certain Heidi Francis Products may be delivered in bud to ensure longer life.
Some Heidi Francis Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact Heidi Francis using the contact details set out in Section 6 below.
All Heidi Francis Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Heidi Francis Product of equivalent value and quality without notice.
In the event that we are unable to supply a Heidi Francis Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 48 hours after the intended delivery date.
Products are delivered within 48 hours unless other delivery service requested.
Within our alcoholic FREE gift range we reserve the right to replace brands shown to equal value and quality.
2. Prices Prices listed within the Heidi Francis Service are valid for a maximum of 14 days of submitting your purchase form.
All prices are quoted in € EUROS
3. Orders / Payment You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by PayPal anmd Bank Transfer. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Heidi Francis Website.
Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
We will confirm your order details and advise you that we are processing your purchase when we e-mail you.
We cannot accept Order Forms from customers under the age of eighteen (18) years.
4. Delivery If you request delivery to remote areas which are not normally delivered to by Heidi Francis you will be advised of any additional charges as soon as possible upon receipt of your Order Form. A surcharge of €0.50 per km may apply.
On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. Where same day delivery is available for the product you are ordering for delivery we must receive your Order Form by 10am CET. Delivery of selected alcohol products will be made within a 48 hour period of the requested delivery date - if this is the case for the product you are ordering we will advise you before placing your order. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Heidi Francis Product you request on the next working day.
Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date - if this is the case for your order, we will advise you prior to, or during the order process.
In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
In the case of delivery to certain locations, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
Please note that Heidi Francis is only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where the goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
Where Heidi Francis is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
When placing your order you are able to specify further delivery information using the 'Delivery Information' fields provided. This is intended to provide further guidance to the delivery of your order which isn't included within your address information – for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
5. Cancellation Orders may be amended or cancelled up to 48 hours before the intended delivery date. An administration fee may apply to any perishable items specifically requested in your order.
To amend or cancel your order, please contact the Heidi Francis Customer Service Team from 8am until 6pm Monday to Friday and 9am until 5pm on Saturday using the contact details on the Heidi francis Website.
6. Heidi Francis customer services In the event that you are not satisfied with the Heidi Francis Service any complaints should be addressed in the first instance to:
By email:
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By telephone: 0034 610 298 190
By post: Customer Support
Heidi Francis Floral Designs
15 La Solana Gardens
Alcalali
03728
(Alicante)
Spain
Customer Support is available from 8am until 6pm Monday to Friday and 9am until 5pm on Saturday.
Because of the perishable nature of most Heidi Francis Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7. Disclaimer Whilst we agree to use our reasonable endeavours to ensure that the Heidi Francis Website and/or the Heidi Francis Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Heidi Francis Website and/or the Heidi Francis Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Heidi Francis Website and/or the Heidi Francis Service impossible or impractical.
8. General
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Heidi Francis Website and/or the Heidi Francis Service from time to time. We will post any changes on the Heidi Francis Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Heidi Francis Service or Heidi Francis Website. Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
Additionally, we reserve the right to suspend, restrict or terminate access to the Heidi Francis Website and/or the Heidi Francis Services for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Heidi Francis Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Selected editorial articles contained on this site remain copyright of Heidi Francis.
Your purchase will be deemed to have occurred in Spain. These Terms and Conditions shall be governed by and construed in accordance with Spanish Law and the parties agree to submit to the exclusive jurisdiction of the Spanish courts.
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